Frequently Asked Questions
tbji FAQ —
All your questions answered here
From opening an account to deposits and withdrawals, bonuses, cricket betting and responsible gaming — learn everything in detail.
We have created this detailed FAQ page to make your experience at tbji as smooth as possible. It covers answers to the most commonly asked questions about account registration, depositing and withdrawing funds via bKash and Nagad, welcome bonus terms, cricket and slots game rules, and responsible gaming. If you cannot find your question here, contact our 24/7 live chat support directly.
Account and Registration
Common questions about opening and managing an account at tbji
To open an account at tbji you will need an active mobile number, a valid email address and a strong password. The registration process is fully available in Bengali and can be completed in just a few minutes. Please note this platform is only for individuals aged 21 and above.
Each person can open only one account. Creating multiple accounts is a violation of tbji's terms and conditions and may result in account suspension. If you have trouble accessing your existing account for any reason, please contact live chat support directly.
On the tbji login page, use the "Forgot password?" option and a reset link will be sent to your registered email or mobile number. The link is valid for a limited time. If you have any trouble, contact us via 24/7 live chat or email [email protected].
Yes, tbji is fully mobile-friendly. You can easily log in by visiting tbji.lat from the browser on any Android or iOS device. The page adjusts automatically to your screen, so you get the full experience without a separate app.
After logging in to your account, you can update your email, mobile number and other details from the profile section. For security reasons some changes may require verification. Our support team is available 24/7 for any assistance.
Deposits and Withdrawals
Common questions about bKash, Nagad, Rocket and bank transfer
Funds deposited via bKash are generally credited to your tbji account instantly. In some cases a slight delay may occur due to network issues, but this is usually resolved within a few minutes. If there is a problem, contact live chat with your transaction ID.
The minimum deposit amount at tbji is ৳500 and the minimum withdrawal amount is ৳1,000 — the same rules apply across all payment methods. This limit is the same for bKash, Nagad, Rocket, Upay and bank transfer.
Withdrawals from tbji to Nagad are generally processed within 30 minutes to 3 hours. The same timeframe applies to other payment methods such as bKash, Rocket, Upay and bank transfer. Minor delays may occur during periods of high traffic.
tbji does not charge any deposit or withdrawal fees on its end. However, your bank or mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges, which are entirely subject to that provider's own policies.
tbji supports transactions through major banks in Bangladesh including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. If your bank is not on the list, ask via live chat — our support team can provide the correct information.
The opportunity to cancel a withdrawal request while it is being processed is limited. If you want to cancel, inform us via live chat immediately after making the request. Once processing has begun it generally cannot be cancelled, so please be sure before submitting a request.
Games and How to Play
Questions about cricket betting, slots, live casino and mobile gaming
To bet on BPL (Bangladesh Premier League) matches at tbji, first log in to your account and go to the cricket section. Pre-match markets open before the match begins. You can participate in various betting markets including toss, wickets, total runs and match result. In live betting, odds change in real time during the match.
tbji offers betting on various international and domestic cricket tournaments including BPL, IPL, T20 World Cup and the ICC Champions Trophy. Betting markets are also available for the Bangladesh national team (Bangladesh Tigers) international matches. The list of available matches is always kept up to date in the cricket section.
RTP or Return to Player is a theoretical statistic that indicates what percentage of total wagers a game returns to players over the long term. It is not a guarantee of winnings for any individual — rather it is the average result across millions of rounds. A higher RTP means a relatively greater chance of return, but outcomes are always random.
tbji uses software from reputable game developers such as PG Soft, Pragmatic Play, JILI, Spribe and others. These providers undergo independent third-party audits to ensure fair play in their games. tbji uses SSL encryption and secure servers as a safe and reliable platform.
Yes, all games at tbji are optimised for mobile devices. Slots, live casino, fishing games and bingo can all be played easily from a smartphone browser. There is no need to download a separate app — just open tbji.lat and start any game.
tbji live casino offers a range of popular games including live baccarat, roulette, blackjack, Andar Bahar, Teen Patti and Dragon Tiger. All games are managed in real time by real dealers and some tables also offer a Bengali chat feature.
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements and the VIP program
Open a new account at tbji and make a minimum first deposit of ৳500 to receive a 100% welcome bonus — up to ৳10,000. That means if you deposit ৳10,000, another ৳10,000 will be added as a bonus. No special code is needed to claim this bonus — it will be applied automatically.
The wagering requirement for the tbji welcome bonus is 10x. This means the total bonus amount must be wagered 10 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus you will need to place ৳10,000 in bets. This is a relatively straightforward condition compared to the industry standard.
The tbji VIP program has three tiers: Bronze, Silver and Gold. You are automatically promoted to a higher tier through regular play. Bronze members receive up to 0.4% cashback per week, Silver up to 0.8% and Gold up to 1.2% weekly cashback.
Each bonus has a set validity period which is stated when the bonus is activated. If the wagering requirement is not met within the specified time, the bonus is automatically removed from the account. For full details on bonus terms, see the tbji terms and conditions page.
Weekly cashback is calculated based on your net losses for the week, depending on your VIP tier. Bronze members receive up to 0.4%, Silver up to 0.8% and Gold up to 1.2% cashback. Cashback is generally credited to your account at the start of each week.
Safety and Responsible Gaming
Questions about account security, self-exclusion and the 21+ rule
tbji is only for individuals aged 21 and above. This policy is strictly followed to ensure the protection of minors. Age is verified at the time of registration and any account identified as belonging to a minor is closed immediately.
tbji uses SSL encryption technology to protect your personal and financial information. All transactions are conducted through encrypted channels. We never sell or share your information with third parties — see our privacy policy page for full details.
If you want to take a temporary break from gaming, tbji offers a self-exclusion feature. Contact us via live chat or at [email protected] and our support team will arrange to have your account paused for a set period. Responsible gaming is our top priority.
tbji takes responsible gaming seriously. We offer deposit limit setting, cooling-off periods and permanent self-exclusion. For more information see our responsible gaming page. Professional help should be sought for addiction issues.
tbji provides live chat support in Bengali 24 hours a day, 7 days a week. Live chat can be started from any page on the site. You can also contact us by email: [email protected]. Phone or WhatsApp support is not currently available — chat and email are the contact channels.
To permanently close your account, send a request to [email protected] with your account details. Our team will complete the process in a safe and respectful manner. Before closing, make sure all withdrawable funds have already been cashed out.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Connect via live chat or send us an email.
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